Case opened
Identity + urgency
Who owns the device, what failed, what matters first, and how fast it needs to move.
Chain of custody
When data matters, the handling language matters too.
Use a structured case record, visible transfer states, and wipe gating language that keeps the process defensible.
Evidence preserved
Transfer visibility
Manifests, events, and notes should stay inspectable even when CRM forwarding stumbles.
Clearance control
Wipe only after verification
Destructive steps stay locked until the preserved record says the extraction is complete.
Custody CTA
Open a case with custody context.
This form is for users who already know the handling record matters and need the intake to reflect that from the first submission.